Course curriculum

  • 3

    Chapter #2: Organisational Model of Processes

  • 4

    Chapter #3: Process elements

    • Process elements.1, Business events, Outcomes and outputs, Summary

    • Process elements.2 , What is the meaning of actors, What is the meaning of business rules, What is the meaning of customer

    • Process elements example

    • Relationships between processes, Business process modelling technique, Process dependency vs process flow

    • UML activity diagrams, Importance of using a standard notation set, UML Notation.1, What is a task?, UML Notation.2

    • Flow finals, Time events , UML Notation.3, Exercises: activity 7+8

    • Measuring processes, Timelines, Process measurement.1

  • 5

    Chapter 4: Modelling the Business Processes & Documenting Tasks

    • How to document tasks ?

    • Process measurement.2 Exercises: activity 9 + 10 Homework: case study 2+3

    • Identifying and Describing tasks, Documenting business rules, Task performance measures

    • " Documenting steps of the task : 1. UML activity diagram notation 2. Structured English"

    • Exercise: activity 11 + 12

    • Decomposing Processes into Activities, and Tasks

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  • 6

    Chapter 5 : Improving Business Processes

    • Introduction, Identifying process problems : Possible process flow problems, Identifying process problems : Staff performance issues, Identifying process problems : Challenging business rules

    • Task analysis, Scenario analysis

    • critical analysis, IT in process improvement, Alternative approaches to change

    • "BPR vs. BPI Two basic approaches to change", Six Sigma

    • Outsourcing, Improvement and the 3Es, Modelling the to be processes, Gap analysis

  • 7

    Improving Business Processes

    • How to improve business process ?

  • 8

    Case Study

    • Case Study_Scenario

  • 9

    Practice Exam

    • Final Practice Exam

    • Practice Exam 2